Call 01582 968459 or 07775 610645

Open Daily: 10am - 6pm

Terms & Conditions

All items shown on this site are for general guidance only.



Due to seasonal and local availability we cannot guarantee that the content of your delivery will always match identically what is shown on this site. Where its not possible to match the content exactly the florist will substitute flowers of equal value whilst mantaining the overall theme to ensure the best possible bouquet is achieved. If there are particular flowers or colours that you would prefer to be included or excluded then let us know and will will do our best to meet your requirements.



Should an item be out of stock, a similar product of equal or greater value may be substituted, rather than disappoint and miss the intended delivery date.


Changes To Your Order

You can make amends to your order up to 24 hours prior to the delivery date. To amend an order, please call us on 01582 968459 stating your desire to make any changes, name, and postcode.



The prices payable for the flowers that you order are clearly set out on the web site. If, by mistake, we have mispriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.



By clicking on the "Buy" button on the order form, you are consenting to be bound by these Terms and Conditions and those appearing anywhere on the Madinah Rose website and authorises Madinah Rose to take payment for the item(s) ordered.

Full payment for all items purchased through this site is required before your order can be despatched. We accept moist major credit and debit cards. Madinah Rose reserve the right not to process an order if it is believed that the credit card transaction may have been made fraudulently. Under such circumstances the customer will be contacted to obtain further information.

An email will automatically be sent confirming that your order has been received and is being processed, please check this carefully. We will not consider ourselves bound by a contract with you until we send you an acceptance e-mail.



Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. We reserve the right to charge for re-delivery to that or an alternative address.


Limitation Of Liability

In no event will Madinah Rose be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.



Madinah Rose reserves the right to supplement and amend the Terms and Conditions. It is the responsibility of the customer to review the Terms and Conditions when using the website. They shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights.


Cancelling Your Order

You can cancel your order up to 48 hours prior to the delivery date. To cancel an order, please call us on 01582 968459 stating your desire to cancel, quoting your order reference number,name, and postcode.


Refunds On Delivery Orders

On Delivery orders if we are unable to deliver the package then it will be returned to the store for collection or re delivery for a extra delivery charge. Customers are not entitled to a refund for the order placed if we have attempted to deliver but with no success with leaving it with a neighbour or a secure location